Warranty Policy

This Warranty Policy applies to all electric products purchased from our store. By purchasing our Products, you agree to the terms set forth below.

Warranty Period

The Products are warranted to be free from defects in materials and workmanship for a period of 12 months from the date of purchase.

What is Covered

This warranty covers defects in materials and workmanship that prevent the Product from functioning properly. It does not cover damage caused by misuse, abuse, accident, neglect, or unauthorized repair or modification.

What is Not Covered

This warranty does not cover the following:

• Damage caused by misuse, abuse, accident, neglect, or unauthorized repair or modification
• Damage caused by natural disasters, such as lightning, floods, or earthquakes
• Damage caused by power surges or spikes
• Damage caused by incompatibility with other devices or software
• Normal wear and tear
• Any damages caused by exceeding the specified maximum wattage and current ratings

How to Make a Claim

To make a warranty claim, please contact the seller from whom you purchased the Product. You will need to provide proof of purchase and a description of the defect. The seller will determine whether the Product is covered under warranty and will advise you on the next steps.

Remedies

If the Product is found to be defective under warranty, the seller may, at its discretion, repair or replace the Product. You shall bear the transportation costs in case of such repair or replacement. If the Product cannot be repaired or replaced, the seller will refund the purchase price.

Limitations of Liability

This warranty is the sole and exclusive warranty for the Product. The seller makes no other warranties, express or implied. The seller shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the sale, use, or repair of the Product.

Refund and Returns Policy

This Return and Refund Policy applies to all electric products purchased from our store. By purchasing our Products, you agree to the terms set forth below.

Return Policy

1. Eligibility for Returns

• To be eligible for a return, your Product must be unused and in the same condition that you received it. It must also be in the original packaging.
• Products must be returned within 30 days from the date of purchase.

2. Non-Returnable Items

• Certain items are not eligible for return, including:
  • Products damaged due to misuse, abuse, accident, neglect, or unauthorized repair or modification.
  • Products with signs of wear and tear or that are not in their original condition.
  • Any items marked as non-returnable at the time of purchase.

3. Return Process

• To initiate a return, contact our customer service team with your order number and reason for return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your Product.
• You are responsible for paying the shipping costs for returning your Product. Shipping costs are non-refundable.

4. Inspection and Approval

• Once we receive your returned Product, we will inspect it and notify you of the approval or rejection of your return. If your return is approved, we will process your refund or exchange within 7 business days.

Refund Policy

1. Refunds

• If your return is approved, you will be eligible for a refund. Refunds will be processed using the original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

2. Partial Refunds

• Partial refunds may be granted for Products that are not in their original condition, have missing parts, or are returned more than 30 days after delivery.

3. Refund Exclusions

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refund for Defective Products

• For Products that are defective due to materials or workmanship, please refer to our Warranty Policy. If a defect is found under warranty, the Product may be repaired, replaced, or refunded at our discretion.

Exchanges

1. Exchanging Products

• We only replace Products if they are defective or damaged upon receipt. If you need to exchange your Product for the same item, contact our customer service team for further assistance.

Contact Information

If you have any questions about our Return and Refund Policy or Warranty Policy, please contact us at:

• Email: info@smarthomelk.com
• Phone: 0742 1111 50 / 0701 1111 50

Governing Law

This Return and Refund Policy & Warranty Policy shall be governed by and construed in accordance with the laws of the state in which the Product was purchased.